FAQs

Booking Conditions and Cancellation Policy
All terms are per week (Friday to Friday) and are from 4pm on day of arrival to 10am on day of departure. Please respect these times to enable our housekeeper to attend to the cottage.

Bookings will only be considered as accepted upon receipt of a 50% non-refundable deposit.  You may pay the total cost of the booking any time up to eight weeks before the start of your holiday.  If full payment is not received within this time, we reserve the right to cancel the booking without refunding your deposit.

If you book within eight weeks of your holiday, the whole cost of the holiday must be received within five days of the telephoned or written booking.

Payment can be made by cash, cheque or inter bank transfer.

Cancellations may be advised by telephone, but must be confirmed in writing or by fax or by email.  Bookings cancelled more than eight weeks before the confirmed date of arrival, result in a full loss of deposit. Cancellations made within eight weeks of the start date of your holiday will result in the loss of your deposit.  We recommend that you arrange suitable holiday cancellation insurance.

Pets
Well behaved dogs by arrangement.

Occupancy
The number of people occupying the Cottage must not exceed the number of sleeping spaces stated.

Availability
Should the cottage not be available due to circumstances beyond our control (for example fire, theft or damage) we cannot guarantee to provide alternative accommodation, in which case all sums will be returned to you in full.  You will have no claim against us.

Arrival/Departure
Please arrange to time your arrival no earlier than 4pm as we can't guarantee access to the cottage before this time.
On departure, please arrange to vacate the cottage by 10am as housekeeper will be due to arrive at around this time.

Complaints
We aim to provide you with the best holiday possible, but in the event of any complaint, we do ask that you bring it to our attention in order that the matter be resolved immediately.

Insurance
We strongly recommend that you take out some form of insurance against unexpected cancellation of your holiday